Terms and Conditions

Kizuna Travel Inc Terms and Conditions

Booking Conditions

Please read the following conditions carefully, as products and services sold by us are subject to these conditions unless otherwise agreed. Kizuna Travel Incorporated (hereafter referred to as ‘we’, ‘our’, and ‘us’) and the agent/guest (hereafter referred to as ‘you’ and ‘your’) agree that the terms and conditions for the services provided by us to you shall be governed by the Booking Conditions detailed below and that these Booking Conditions shall form an entire part of the service contract, whether verbal or written, entered into between Kizuna Travel Incorporated and the Agent.

Validity

All prices quoted to you are in United States Dollars (USD) and are valid according to the date specified on our printed tariffs, quotations, and invoices issued to you. We warrant that the prices quoted to you are correct at the time of issuance of the quotation or invoice but are subject to change in line with market, tax, or currency fluctuations without prior notice.

Reservations, Payments, and Required Documents

Booking and Payments

To secure your booking with Kizuna Travel Incorporated, a 30% non-refundable deposit is required. Occasionally, additional deposits may be requested for specific bookings, and details regarding these will be provided at the time of confirmation. The remaining balance is due 60 days prior to arrival. Payments should be made via ACH or wire transfer to the designated Kizuna Travel Incorporated bank account, as detailed on your invoice. Any bank charges incurred during the transfer must be covered by the payer. Payments made by credit card will incur a 3% processing charge. All payments must adhere to the terms outlined on the invoice; failure to comply will result in the release of your reservations.

Document Submission

Upon confirmation of your booking, you will receive a confirmation email, which serves as a written agreement of all bookings. We require the following documents to finalize your itinerary:

  • Original flight itinerary with names, dates, and flight numbers.
  • Allergies and food restrictions.
  • Hotel confirmation documents for reservations not made by Kizuna Travel Inc.
  • Scanned copies of valid passports for all travelers.
  • Any additional information relevant to your booking.

Please submit these documents promptly to avoid delays in confirming your services. Failure to provide the required documents may result in delays or cancellation of your booking.

Document Handling on Arrival

Upon arrival, you will receive a welcome package, including all necessary hotel information, train tickets, and any other tour vouchers deemed necessary by Kizuna Travel Incorporated.

Restaurant Reservations

To assist with restaurant reservations, Kizuna Travel Incorporated requires guests to provide their credit card information and contact details via a secure Google Forms link. All reservations will be made in the guest’s name, and the provided credit card may be used by the restaurant to secure the booking or charge cancellation fees according to the restaurant’s individual policy. Kizuna Travel Incorporated is not liable for any incidents involving the misuse of credit card information, such as online form errors, data leaks, or unauthorized charges that may occur at the restaurant. All credit card information will be collected securely via Google Forms and stored safely until 7 days after the completion of the guest’s trip, after which it will be securely deleted.

Emergency and Support Services

Support Services

Kizuna Travel Incorporated is dedicated to ensuring the safety and well-being of our guests while traveling. We provide emergency support services for situations that require immediate attention. Our emergency support team is dedicated to managing urgent needs and ensuring that any significant issues affecting your travel plans are addressed promptly and efficiently.

Emergency Contact Procedures

(From July 2024) For the safety and security of our guests, it is mandatory to use the Line app for emergency communications. Upon booking, guests will be provided with a QR code to scan, which connects them directly to our dedicated emergency contact service within the Line app.

For non-emergency assistance while in Japan, such as restaurant reservations, event tickets, and local activity recommendations, guests are encouraged to consult with the concierge desk at their accommodation. Please note that Kizuna Travel does not provide general concierge services; our focus is on addressing emergency situations to ensure a safe and enjoyable travel experience.

Cancellations and Modifications Policy

Cancellations

All cancellation requests must be made in writing. The following cancellation fees apply:

Emergency Contact Procedures

(From July 2024) For the safety and security of our guests, it is mandatory to use the Line app for emergency communications. Upon booking, guests will be provided with a QR code to scan, which connects them directly to our dedicated emergency contact service within the Line app.

  • Cancellations from the time of booking up to 14 days prior to arrival will incur a fee of 30% of the total tour cost, which is equivalent to the deposit amount.
  • No-shows or cancellations within 14 days of arrival are subject to a 100% cancellation fee.

Modifications

You may request modifications to your trip at any point during the planning process prior to the payment of your deposit. After the deposit is received by us, modifications will incur a charge of USD 250 per day, covering changes such as:

  • Adding or removing guided services, activities, or selected hotels and inns.
  • Timing adjustments will incur no additional charges but are subject to availability (e.g., changing start times or scheduled days).

Please note that no refunds will be issued for services not utilized at your discretion during your travel in Japan, including unused days of guided touring, hotel stays, or activities.

Cancellation by Kizuna Travel Incorporated

We reserve the right to modify or cancel travel arrangements as necessary. We will make every effort to inform you in advance, except in cases of force majeure or if there is an outstanding balance on your payment. If we cancel your travel plans, you may choose between a full refund of all monies paid or accept alternative travel arrangements of comparable standard from us (we will refund any price difference if the alternative is of lower value). For cancellations due to reasons other than force majeure, compensation will be provided in addition to any deposits or partial payments made prior to cancellation.

Medical Conditions

You must inform us of any medical conditions prior to payment of the deposit. Although we strive to accommodate everyone with disabilities, allergies, and other medical conditions, it is ultimately your responsibility to seek medical advice to confirm whether travel with us is appropriate given individual medical conditions. Acceptance of itinerary and booking confirmation indicates that you have informed us that travel is safe for all in the booking party.

Please note that if you are bringing medication to Japan, it is your responsibility to verify the legality of all medicine in your possession. Kizuna Travel Incorporated will not be held liable for seizure of medicine, fines, or arrests of those found to be in possession of illegal medication in Japan.

Liability and Dispute Resolution

Liability

Kizuna Travel Incorporated strives to provide services to the best of our capacity and to the satisfaction of our guests. We act as an intermediary between guests and service providers such as hotels, transport operators, and local tourist offices. We are not liable for any loss, injury, damage, delay, or other adverse events caused by third parties or events beyond our control, including delays, accidents, natural disasters, political actions, or unrest. The guest acknowledges that any additional expenses or damages incurred due to such events are not the responsibility of Kizuna Travel Incorporated.

Claims and Dispute Handling

All disputes, claims, or litigation related to the services provided shall initially be addressed through negotiation and mutual understanding. If such efforts fail, the matter will be settled by arbitration in the United States, in accordance with local laws. All claims must be submitted in writing within 30 days after the end of the service. Guests agree that we will handle any disputes with a commitment to fairness and resolution.

In the event of a service issue that cannot be resolved through our direct support channels, and where we find that compensation is due, guests may be eligible for refunds or alternative arrangements. The compensation provided will reflect any deposits or payments made prior to the dispute, adjusted for the nature of the issue encountered.